Thank you again for your support and placing your trust in us for your projects. We want to be fully transparent in that we are currently experiencing manufacturing delays due to the stringent lockdown of Manila by the Philippine government to prevent the continuous spread of coronavirus (COVID-19).
Travel is restricted in and out of Manila, the capital city, which is where a majority of our factory's employees live. Our foremost priority is our customers' and employees' safety, so we decided to send our factory employees home and continue operations with a small workforce of employees who live in the area outside of Manila where our factory is situated to both limit the workforce size in the factory, but primarily so that they can be with their families during the lockdown.
The city wide lockdown is tentatively expected to be lifted on April 12. We plan to resume full operations as soon as the lockdown ends. Any new orders that are placed in between now and April 12 will not be started until the factory is reopened. Based on this re-opening date, orders received by April 12 will tentatively be shipped out in mid to late May, arriving to U.S. customers by mid to late June.
If your install date is before the end of June and you would still like to still place an order with us, please accept our free upgrade to white glove delivery shipping as a thanks you for your patience. White glove delivery will be provivded for these orders as soon as we are able to deliver (eta mid to late June).
Please contact us to if you have any questions at firstname.lastname@example.org or use the contact form below. You may place your order online or email us directly.
Ray and Joanne
If you have any questions about placing an order at this time, please fill out the contact form.