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+1 (917)-979-9298
Contact
help@dowel.furniture

Shipping and Returns

Furniture Delivery

How long will it take to get my order?

Orders will be ready for us to schedule delivery in 10-12 weeks* (COVID-19 delayed) from order date or receipt of fabric.

Shipping Cost per Tray

Shipping $50 per tray


Flat Rate Shipping Based on Order Value

Title Order Value Freight
To a Warehouse $0 - $2,500 $250
To a Warehouse $2,501 - $9,999 $350
White Glove $0 - $2,500 $400
White Glove $2,501 - $9,999 $500
over $10,000: quote per order

Shipping will have additional charge of $350 for bed assembly.

If you need your item expedited, please contact us at help@dowel.furniture and if we have it in stock, we can expedite your order for you.

What types of delivery service do you offer?

Our standard shipping is a quote for freight shipping to your receiver. White glove includes home delivery to your client's room of your choice and debris removal.

What if my product arrives damaged?

Please inspect your item as you receive it and if damaged, please return with delivery carrier and we will repair and replace the item as needed. 

Do you ship internationally outside of the US?

We would love to get to this point some day but for now we do not ship internationally outside of the United States. We also do not deliver to Alaska, Hawaii, Guam, and Puerto Rico.

Return Policy

Dowel Furniture has a 10 day return policy. What does that include?

We want you to be 100% satisfied with your item. We work extremely hard to make sure that you love your selection but if you are not, for whatever reason, we will take it back if a return is requested within 10 days of delivery.

We do not take returns for items using your own fabric. Returns must be in good condition and show no damage through use (i.e. stains, scratches, etc.).

We will refund you 100% in merchandise credit or money back, whichever you prefer. You will be responsible for return shipping charges.

How do I schedule a return?

Please email help@dowel.furniture with your order number.

Your refund will be processed once we receive the item back in our warehouse

Warranty

Limited Warranty:

Customer Limited Warranty.pdf